Shipping policy

This Shipping Policy is for Procera Health and was last updated on 09/11/2024

1. SHIPPING AND DELIVERY OPTIONS 

Domestic Shipping :

5 to 8 business day Free for Orders $50.00 and up

5 to 8 business days • Orders 0lb–5lb - $4.90

2. PROCESSING TIME

Orders are processed within 1 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer .

3.CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled . If there are any questions about canceling an order, please contact us.

4. RETURNS

Returns will be accepted within 30 day (s) from the original purchase date. Items must be returned . Items must be returned in ordinance with our return policy  .For more information , visit https://procerahealth.com/pages/contact-us

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under seller's liability. For delayed orders, Please first contact the shipping carrier for the item's status.

6. DAMAGED ORDERS

Procera Health is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. CONTACT 

For questions about this shipping policy , contact:

Phone : 1-800-214-8112

Email info@procerahealth.com