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Procera Health FAQs

Customer Service

How do I contact Customer Service?

If I have questions or problems, where can I send them?

Are your products available outside of the United States?

Currently our products are only available within the United States and Canada  *Canadian customers please, contact customer service at: 1-800-213-4101.

Your Order

Your Order

To check on the status of your order, feel free to give us a call at:

How can I track my order?

  • <ul>
    <li>We will do our best to keep you informed of your order's shipment progress.  Upon placing an order you will receive an automatic Order Confirmation email.  This lets you know that payment was received and your package will be sent on the next available shipping day.  Once your package has been shipped, you will receive an automatic Shipment Confirmation email containing tracking information.</li>
    <li>Orders most often ship within 1-2 business days from purchase.</li>
    <li>If you have further questions regarding the status of your order or any other concern or question, feel free to contact us at:</li>
    <li>1-800-213-4101 (M-F, 9A-6P EST)</li>
    <li>You may also email us at: <a href="mailto:[email protected]">[email protected]</a></li>
    </ul>

Your Account

How can I unsubscribe from email communications?

We would love to stay in communication with you but if you do not want to receive promotional emails, we understand.  Please be aware you will still receive receipts for placed orders.  To unsubscribe from promotional email communications, simple click the “Unsubscribe” link at the bottom of any email you receive.

Shipping

What are the money back guarantee terms?

For up to 30 days after shipment, just return any unopened supplement and we’ll give you a refund of the purchase price of those items; not including shipping and handling.  Partial returns will be prorated.

  • Please first call Customer Service at 1-800-213-4101 (M-F 9A to 5P EST) for a Return Merchandise Authorization code and return instructions before returning.
  • Product credits are issued 1-2 business days upon receipt of returned product.  Please be patient as we work to process all requests we receive.

What if I refuse a shipment?

If you refuse a shipment, regardless of the reason, a $14.95 restocking fee will be assessed to the credit card you provided.

What if I receive damaged items?

If you receive any damaged product please do not hesitate to call us and we will issue a replacement right away.  You can reach out Customer Service department at:

Payment

Returns

What are neurotransmitters?

Neurotransmitters are the brain's unique chemicals for communication. Perception, learning, and thinking are all based on specific neurotransmitters, such as acetylcholine, which depletes with age, stress, and other factors.

What happens to neurotransmitters as we age?

Your key neurotransmitter, acetylcholine, which is essential for concentration and alertness declines with age. Procera AVH helps address the brain's depletion of acetylcholine and other key cognitive neurotransmitters.

What are antioxidants?

Antioxidants are ingredients that help neutralize free radicals. Antioxidants can help protect the brain against the oxidative stress induced by free radicals from stress and environmental toxins we face every day.

What are free radicals and why are they harmful to the brain?

Free radicals, also known as Reactive Oxygen Species (ROS) are a natural byproduct of normal metabolism, as the cells of the brain and body convert fuel, mainly fat and glucose, into energy. Unfortunately, an excess of free radicals, which occurs when we eat the wrong foods, such as trans-fatty acids or when we take in certain neuro-toxic heavy metals, such as mercury and aluminum or when we're under stress, all cause the body's own natural antioxidant defense system to be overwhelmed. Excess free radicals wreak havoc on the cells of the brain, including the mitochondria and even the DNA, and are believed to be a major contributing factor to accelerated aging and decline in cognitive function. This makes it extremely important to learn more about certain foods, such as certain fish, berries, and nuts. For more information, please read <u>20/20 Brain Power</u> and <u>Recipes with Your Mind in Mind</u> by Josh Reynolds, and take supplements, such as Procera AVH, Ceraplex and TriOmega DHA to bolster your brain and body's own natural antioxidant and anti-inflammatory defenses.

How do I contact Customer Service?

If I have questions or problems, where can I send them?

Are your products available outside of the United States?

Currently our products are only available within the United States and Canada  *Canadian customers please, contact customer service at: 1-800-213-4101.

General Health Questions

How do I contact Customer Service?

If I have questions or problems, where can I send them?

Are your products available outside of the United States?

Currently our products are only available within the United States and Canada  *Canadian customers please, contact customer service at: 1-800-213-4101.

Procera AVH

What is Procera AVH?

Procera AVH® is a non-prescription nutritional supplement that supports brain health and cognitive function. 

How many capsules are in each Procera AVH® package?

There are 60 or 90 capsules per package.

What is in Procera AVH?

There are 3 naturally derived ingredients in Procera AVH®, each with over 20 years of research showing them to be safe and effective for enhancing cognitive health.

How does Procera AVH work?

Procera AVH®  is one of America’s top selling brain health and performance supplements because it works in three ways to help support your brain function: 1. It helps increase the circulation of blood to your brain, delivering more oxygen to your brain cells to revitalize your mind. 2. It helps restore key neuro-transmitters with vital nutrients for a sharper, quicker mind. These neuro-transmitters get depleted over time by stress, sleep loss, poor diet and aging. 3. It helps protect your brain against the attack of free radicals from stress and toxins.

How do I take Procera AVH?

The recommended daily serving size is 3 capsules. Do not take Procera AVH® on an empty stomach. Take all 3 capsules at the same time, with a meal or snack that preferably contains some fat (like nuts), or with Procera Protect® and Procera Essentials® Omega-3 for optimal results.

Does Procera AVH contain any stimulants?

No.

Have the ingredients in Procera AVH® been proven safe?

Yes. When used as directed, the ingredients in Procera AVH® are very safe.

Has Procera AVH been researched?

Yes. Procera AVH® was researched at the Brain Sciences Institute in Australia.

Are there any known side effects to taking Procera AVH®?

There are no known side effects with Procera AVH®, we recommend that you take it with food.

Can I take Procera® AVH along with my medication?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

Are the ingredients in Procera® AVH approved by the FDA?

No. The FDA does not approve branded supplements.

How is Procera AVH® different than other brain supplements on the market?

Procera AVH® provides daily support of brain health and cognitive function. The formula has been patented and is used regularly by thousands of customers.

Can I give Procera AVH® to my children?

Although Procera AVH® is believed to be safe and effective for most ages, children under age 18 are not advised to take it unless approved by a healthcare practitioner.

Can I take Procera AVH® every day or should I take a break?

Yes, you can take Procera AVH® every day. 

Will Procera AVH® keep me up at night?

Procera AVH®  affects each person differently depending on body type and chemistry, but we recommend not taking it 4-6 hours before bed.

What if I don't feel any short-term effects of Procera AVH®? Does this mean it's not working?

Procera's® short-term effects are most likely noticeable when the dose of 3 capsules is taken at the same time with food (a meal of snack food containing fat, e.g., nuts). Some customers experience a positive difference in days and for others it takes several weeks.

Will using Procera® AVH interact with vitamins I currently take?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

Procera XTF

What is Procera® XTF extreme focus?

Procera® XTF extreme focus builds upon our highly successful Procera® AVH, but XTF has an extra punch. It has the added benefits of the highly researched Rhodiola rosea, as well as key select B-vitamins, plus caffeine from green tea, guarana and green coffee bean extracts to help support focus and energy.

Who is Procera® XTF extreme focus for?

We have customers that use this product when cramming for an exam, engaging in an athletic event, or making an important presentation. It gives you that boost you’re looking for when your mental concentration and focus need to be at their highest, but without the crashing that occurs from highly-caffeinated stimulants.  

How does Procera® XTF extreme focus work?

It increases the circulation of blood to the brain, delivering more much-needed oxygen, glucose and other vital nutrients. Procera® XTF extreme focus also helps improve key neurotransmitters, such as acetylcholine and dopamine (for sharper more sustainable focus), which can be depleted by stress, sleep loss, poor diet, other physical problems and conditions, alcohol and aging.

Does Procera® XTF extreme focus contain any stimulants?

Yes, it contains a small amount of caffeine from green tea and guarana equal to about a cup of coffee. These energy enhancers may work synergistically with certain ingredients in Procera® XTF extreme focus to further enhance their mental performance boosting effects.

Have the ingredients in Procera® XTF extreme focus been proven safe?

Over 20 years of cumulative research on the ingredients in Procera XTF® have demonstrated safety and efficacy in clinical and consumer use.

Are there any known side effects taking Procera® XTF extreme focus?

If taken on an empty stomach you may experience mild stomach upset. If you experience any adverse reaction to this product, immediately discontinue use and contact your physician. This product contains caffeine. Caffeine sensitive individuals should not use this product. Others should avoid excessive consumption of caffeine with this product.

Can I take Procera® XTF extreme focus along with my medication?

Please consult with your physician to ensure there are no contraindications, as only your physician or pharmacist knows what is best for you. You can find the ingredients here.

Procera Essentials Multivitamin and Minerals

Why do I need to take a multivitamin?

Most people are not meeting their daily nutritional requirements through food. If not addressed, basic vitamin and mineral deficiencies can create serious health issues.

Do nutritional requirements changes with age?

Yes. For example, based on your age, you need different levels of Vitamin D, B6, B12 and Folate.

Aren’t all multivitamins the same?

They range in price and quality. Many products don’t contain the critical amounts of vitamins and minerals needed to make them truly effective and most are made from synthetic sources.

What Vitamins and Minerals are useful for brain health?

To name a few, B & C Vitamins, Zinc and Magnesium are essential for a healthy brain. B Vitamins help nerve cell membranes to send and receive neurotransmitter communication between the brain body.

Essentials Omega 3

How do I use this product?

Take one (1) softgel per day with food or as directed by your healthcare professional. For advanced support, take two (2) softgels per day.

Why do I need fish oil capsules? Can't I get enough Omega 3s from eating fish?

No. High Omega 3 fish, such as salmon, are good for your brain, but should be consumed less than 2–3 times per week, as suggested by the U.S. government because of fears of mercury and PCBs in wild and farm raised fish. Since your brain should have Omega 3 every day, supplementation with our high quality, molecularly distilled fish oil capsules is an absolute must!

There are many less expensive Omega-3 supplements available. Why should I choose Procera Health’s Omega-3?

There are less expensive Omega-3 products out there, but you get what you pay for. A cheap Omega-3 is a less effective Omega-3. We formulated Procera Essentials Omega-3 to include a complete balance of EPA and DHA. In addition, our certified manufacturing processes, along with pure fish oils, ensure that you are getting a product that is safe and not polluted. All of these benefits make our product well worth the extra cost.

Can Procera Essentials Omega-3 be used in lieu of my heart medication?

No. Omega-3 supplementation is important for many biological processes and provides excellent support for the heart, as well as the brain, liver, and bones and joints. However, do not discontinue use of any heart medication, particularly if you have suffered from a stroke or heart attack, without consulting with your healthcare practitioner.

Procera Advanced Brain

What is Procera Advanced Brain?

Procera Advanced Brain is a non-prescription nutritional supplement that supports memory, energy and balance, cognitive function, and foundational nutrition.

How many capsules are in each bottle of Procera Advanced Brain?

Procera Advanced Brain contains 60 capsules per bottle, a month's supply.

How does Procera Advanced Brain work?

Procera Advanced Brain is the most complete brain health supplement available. It supports memory by promoting the circulation of oxygen-rich blood to the brain, and helps optimize the use of oxygen and blood flow in the brain. Next, natural adaptogen herbs provide energy and mood balancing benefits. Essential brain nutrients provide foundational support by shoring up nutritional deficiencies. 

How do I take Procera Advanced Brain?

The recommended serving is two capsules daily. 

Have the ingredients in Procera Advanced Brain been proven safe?

Yes. All the ingredients are natural and well tolerated by the body.

Does Procera Advanced Brain contain any stimulants?

No.

Has Procera Advanced Brain been researched?

Yes. Procera Advanced Brain ingredients were carefully selected based on their effectiveness and clinical research support.  In fact, there have been over 100 studies conducted on the ingredients used in Procera Advanced Brain. The memory support blend is supported by four double-blind, placebo controlled trials.

Are there any known side effects to taking Procera Advanced Brain?

There are no known side effects with Procera Advanced Brain, we recommend you take it with food.

Can I take Procera Advanced Brain along with my other medications?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

What if I don’t feel any short-term effects of Procera Advanced Brain? Does this mean it’s not working?

Procera Advanced Brain was designed for both short and long term brain health benefits. Some customers experience a positive difference within hours, and for others it may take several weeks

Procera Memory Support

What is Procera Memory Support?

Procera Memory Support is a fast-acting nutritional supplement that supports memory and cognitive function.

How many capsules are in each bottle of Procera Memory Support?

Procera Memory Support contains 30 capsules per bottle, one month's supply.

What are the ingredients in Procera Memory Support?

Procera Memory Support contains two natural ingredients: Panax Ginseng standardized extract and Ginkgo biloba standardized extracts. These ingredients are of the highest quality and match the amounts and potency used in the clinical research.

How does Procera Memory Support work?

Procera Memory Support works by promoting circulation of oxygen-rich blood through the body and brain, then optimizes the use of oxygen and blood flow in the brain, while providing energy to the body.

How do I take Procera Memory Support?

The recommended serving is one capsule daily. 

Does Procera Memory Support contain any stimulants?

No.

Have the ingredients in Procera Memory Support been proven safe?

The ingredients are well tolerated by the body. 

Has Procera Memory Support been researched?

Yes. Procera Memory Support is supported by over 60 ingredient studies, and four double-blind placebo, peer reviewed and published controlled clinical trials.

Are there any known side effects to taking Procera Memory Support?

There are no known side effects with Procera Memory Support, we recommend you take it with food.

Can I take Procera Memory Support along with my other medications?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician

What if I don’t feel any short-term effects of Procera Memory Support? Does this mean it’s not working?

Procera Memory Support was designed for both short and long term brain health benefits. Many customers experience a positive difference within the first day of supplementation. 

Procera Protect

What is Procera Protect?

Procera Protect® provides the brain with antioxidant and detoxification support.

How is Procera Protect® different from Procera AVH®?

Procera Protect® provides antioxidant and detoxification support where as Procera AVH® is part of our Performance Series and supports cognitive function. Procera Protect® and Procera AVH® work in a highly complementary manner, and it is recommended they be taken together.

Have the ingredients in Procera Protect® been proven safe and effective?

Yes. The ingredients are considered safe when used as directed. The ingredients in Procera Protect® provide multiple brain antioxidant and neuro-protective effects.

If I'm already taking antioxidants, do I really need to take Procera Protect®?

Procera Protect® does, covering a broad spectrum of brain needs.

Should I stop taking a multi-vitamin/mineral when I take Procera Protect®?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

Are there any medications or other nutritional supplements that may interact with Procera Protect®?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

Are there any known side effects to taking Procera Protect®?

No. When taken as directed, there are no known serious side effects with Procera Protect®. However, as with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

Are the ingredients in Procera Protect® approved by the FDA?

The FDA does not approve branded supplements.

How do I take Procera Protect®?

The recommended daily serving size is 2 capsules.

Can I take Procera Protect® along with my medication?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

How is Procera Protect® different than other antioxidant supplements on the market?

Procera Protect® was formulated to provide broad spectrum antioxidant protection for your brain. 

Will using Procera Protect® in any way interact with the vitamins I am currently taking?

No. There are no known negative interactions with the ingredients in Procera Protect® and other vitamins, minerals, herbs, etc.

Procera Sleep

What is the recommended dosage of Procera sleep?

Two capsules daily, as results will improve with consistent use. 

When should Procera sleep be taken?

Procera sleep should be taken 30 minutes before bedtime to promote a restful sleep.

Why does Procera sleep use a lower dosage of Melatonin than most natural sleep-aids?

Procera sleep includes a therapeutically correct amount of melatonin (1mg), which is typically a smaller dose compared to other natural sleep aids (most melatonin products contain 6mg). This is because too much melatonin has been found to overwhelm and deactivate receptors that transfer the hormone into cells. Too much melatonin can also cause anxiety, vivid dreams, and groggy feelings the next day.

Who is Procera sleep for?

Procera sleep is designed for anyone who struggles with a sleep issue; whether brief symptoms of insomnia, early waking, or sleep that is interrupted and fitful.

How does Procera sleep work?

Procera sleep works to help regulate the body’s natural circadian cycles, promoting sleep that is uninterrupted and replenishing. Procera sleep also supports next day cognitive functioning by allowing the user to wake up feeling energized and sharp, with no rebound insomnia and no morning-after drowsiness.  

Can I combine Procera sleep with my other medications?

It is recommended that you consult your healthcare practitioner if you are taking other medications before taking Procera sleep. Do not exceed the recommended dosage.

Is Procera sleep safe?

Procera sleep is safe, but is designed to cause nighttime drowsiness. Do not use if pregnant, lactating, or under the age of 18. Do not operate heavy equipment, drive or drink alcohol while using Procera sleep.

Are there any known side effects to taking Procera sleep?

Procera sleep’s all-natural ingredients are safe, non-habit forming, and vegetarian. 

SightVite®

What is SightVite®?

SightVite® is a natural plant-based supplement for potent eye and vision protection. It is also a highly effective antioxidant. Its lutein and zeaxanthin formula offers many vision benefits—from protection against free radical damage to glare sensitivity support.

Can’t I get enough lutein and zeaxanthin from my diet?

Highly unlikely, as achieving an adequate amount of lutein and zeaxanthin is rare in the diets of most people. In fact, most only average 1–2 mg per day of lutein and significantly less zeaxanthin, which is 15–30% of the USDA guidelines.

Can I take SightVite® with other dietary supplements?

There are no observed adverse effects in taking the ingredients of SightVite® with other dietary supplements.

Will SightVite® interfere with other medications I am taking?

As with all nutritional supplements, there is a possibility of interactions with certain drugs, over-the-counter medications or pre-existing medical conditions. If you have questions or concerns, please contact a healthcare practitioner, such as a pharmacist or physician.

How soon should I see results?

It is difficult to predict how soon a person will notice a difference in his or her vision and eye health. Ingredient studies suggest that users may see results starting between one and six months. However, eye health will strengthen over time with use, so SightVite® should be taken daily to build up MPOD and protect your vision and the long term health of your eyes.

Are there any risks or side effects?

There have been no reported side effects associated with the ingredients in SightVite®. They are safe and natural plant extracts.

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